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The decision to install a Property Management System (PMS) at MIC was a major
step in the evolution of the business, requiring a major investment in terms of
both time and money. There is a significant change involved in migrating between
the existing systems used by MIC over recent years, and a PMS system such as HART.
Analysis of our business needs had clearly identified the need for a change, with
the thinking being that we required a new model rather than a re-shuffle of our
current systems. The basic requirement was for an integrated system with the flexibility
to cope with the demands of a fast growing and evolving business.
Current systems at MIC – CABs, Tiger and Uniware - are not integrated , causing
a lot of unnecessary duplication with invoicing, as well as loss of revenue, as
a large amount of invoicing and billing has to be done manually (it is unwise
to rely so greatly on a margin for human error). The installation of HART provides
an immediate solution to this issue, and here will be benefits for customers and
staff alike. After all, everyone is a winner if invoicing billing is done quickly
and with 100% accuracy.
Better management control across the business is a key factor in making a change
of system. This is obviously important in the current financial climate, and also
vital as we are expecting to increase our turnover over the next few years. One
of our key business objectives is to increase turnover from approx £2m to
£3m within 3 years, and systems have a significant part to play in this.
HART PMS also fits into our aims of becoming more customer focused and developing
areas of our business such as membership; client retention; guest profiles and
recognition; restaurant and bar takings; there are many more.
Finally, we looked at a number of Property Management systems. HART stood out
because of the fact that they are a small business working with a carefully selected
number of quality clients. The technology stood out as at least equal to the better
known products on the market, with the added dimension of a more personal service.
MIC Hotel and Conference Centre
www.micentre.com
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