Hotel PMS: HART Systems

So what is HART?

The most important concepts of HART PMS are its architecture and business approach. Designed from the beginning as a single, integrated, open system, it is easy to install and cost effective to run, as the set up of one database is all that is required. No complicated interfaces between different modules, no down times, no complexity and no need for system administrators.

Will I need to spend a fortune on new hardware?

Based on a full on-line logic, information is readily available avoiding duplicate work in order to synchronise subsystems and modules. The implications of this design are obvious when looking at hardware and associated costs, as a single computer is enough to host the system’s single database. No specific hardware is required, just any computer capable of running any of Microsoft Windows operating system is suitable.

How much will it benefit my business and guests?

Its business key creation capability consisting of workflow prompters, which can be defined by the user, guarantees that no task is forgotten and that the quality of service provided to the guests is always at the same level. Service consistency is a vital element of the hospitality industry and it normally requires increased workforce in order to be achieved. A lot of manual work is often the rule and there is duplicate effort spread in different systems, (PMS, Office and Document management) which is inherently an error-prone process. HART PMS unifies different activities done until now in disjoined systems. The result? Your business is run more efficiently and staff concentrate on their guests rather than on their computers.

After it’s installed will we have to pay you a lot of maintenance charges?

Larger hotels will find its open architecture interesting as with a little training they can create their own menus and screens based on the systems Application Programming Interface (API – the ability to link HART to other external applications for example staff timekeeping systems). So that its functionality can be adjusted and enriched without the need to call on us. Say goodbye to having to pay for exorbitant customization or consulting fees.

HART PMS has not been engineered to be just a new software system, it is a new concept of how software for hotels should be in order to manage efficiently. But at the same time respecting staff’s time by making them more productive orientating them towards their business goals rather than their computer skills.

For more information please email hart@athenasolutions.co.uk